Costs, Organization and Management of Hospitals

Costs, Organization and Management of Hospitals

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A successful health care unit means meeting patients’ expectations, taking advantage of the latest organizational and technological solutions and, at the same time, providing financial balance. To achieve such a success the units have to put stress on modern methods of management, taking into account the cost analysis, its structure, controlling and caring about income.


It is surprising why it has been so difficult for the hospitals to implement changes in their organization or management in favorable conditions for innovations. Is there any opposition to the innovations, successfully implemented in other companies and enterprises, which makes it impossible to introduce them in Polish hospitals?


Transposing organizational solutions from other fields of economy to medical units is the task not only for the scientists but also for the managers of health care who are responsible for hospitals’ existence and finding a common ground for cooperation with the representatives from the world of medicine. However, the latter must join and support the system of management as all its parts are equally important so, if one single element of the system, seemingly unimportant, is inefficient, the system collapses.


e-ISBN 978-83-233-8027-6


Liczba stron240
WydawcaWydawnictwo Uniwersytetu Jagiellońskiego
ISBN-13978-83-233-3008-0
Numer wydania1
Język publikacjipolski
Informacja o sprzedawcyRavelo Sp. z o.o.

Ciekawe propozycje

Spis treści

  PREFACE    11
  INTRODUCTION    13
  PART I. Costs and finances in hospitals    17
    1.1. New changes in public hospital funding: The French DRGs (GHS) and their consequences on Low-income patients and social disabilities    17
    1.2. Cost accounting and its role in the management of a hospital    32
    1.3. The aspect of resources in activity based costing for hospital management purposes    40
    1.4. The use of cost accounting systems in health care units in the Lublin area    47
    1.5. The role of internal audit in hospitals    52
    1.6. Construction of the soft budget restrictions and health unit debt    60
    Bibliography    67
  PART II. Innovation, organization and management of hospitals    75
    2.1. Organizational innovations of hospitals    75
      2.1.1. Innovations in hospitals    75
      2.1.2. Innovation and organisation in the hospital: a French perspective    84
      2.1.3. Organizational innovations in production of hospital service    95
      2.1.4. Organisational standards of the endoscopic surgery ward    105
      2.1.5. Organisation of one day surgery clinic    110
      2.1.6. Information systems and risk management in health institutions. A practice-based approach    114
    2. 2. Management of hospitals    126
      2.2.1. The application of the process-oriented management concept in improving the productivity of hospital operation    126
      2.2.2. Functioning of hospitals after commercialization    133
    Bibliography    141
  PART III. Human resource, patients’ rights and quality service of hospitals    151
    3.1. Human resource of hospitals    151
      3.1.1. Perspective of personnel function development in Polish hospitals    151
      3.1.2. Interpersonal and intergroup communication process in the hospitals    159
      3.1.3. Ethical aspects of competitions on managing position of hospitals    169
    3.2. Patients’ rights while quality of medical services    179
      3.2.1. Quality of medical services from a point of view of patients’rights    179
      3.2.2. Patients’ satisfaction in the medical services quality management – research problems    188
      3.2.3. Perspective of patient in managing quality of medical services    195
      3.2.4. Quality improvement in hospital using the QFD method    204
      3.2.5. Ethical programme of hospitals    218
    Bibliography    230
  CONCLUSIONS    237
  SUMMARY    239
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